Hotels are suffering from an unprecedented disruption of their business model due to the apparition of the digital tourist, digital intermediaries and of course new actors (AirBnB, etc.). This scenario demands a quick jump to the digital world so traditional actors can compete on prices and deliver quality services that will retain high value customers. They need to get their customers loyalty back and increase high margin recurring revenues. How to do it?
Bond enables hotels to interact with their customers at each step of their customer journey. Now, the experience starts ‘before arriving at the hotel’ and after ‘leaving it’, creating a true relationship between the brand and its customers.